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Dedicated Support

Enterprise-Grade Support

Priority access to our expert team with guaranteed response times

Response Times
SLA-backed guarantees

Critical Issues

< 1 hour

Standard Support

< 4 hours

General Questions

< 24 hours

Support Channels
How to reach our team

Priority Email

support@grantsearchus.com

Enterprise tickets are prioritized and handled first

In-App Support

Submit a ticket directly from your dashboard — routed straight to our team

What's Included
Enterprise support benefits
Priority ticket handling
Custom onboarding sessions
Quarterly strategy check-ins
Feature request prioritization
Custom Onboarding

Every enterprise customer gets a personalized onboarding experience tailored to your organization's workflow and requirements.

Session 1

Platform overview & team setup

Session 2

SSO & integrations configuration

Session 3

Advanced features & best practices

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